Privacy Policy

Last updated: May 12, 2026

This Privacy Policy describes how Miami Airport Taxi (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our transportation services.

Miami Airport Taxi is operated by FG Twelve LLC and is part of the Twelve Transfers network. Your booking data is processed through the TwelveTransfers platform to facilitate your transportation service.

Company Information

• Operating Company: FG Twelve LLC
• Trademark Holder: FG Twelve Ltd (United Kingdom)
• Address: 1221 Brickell Avenue, Suite 900, Miami, FL 33131, United States
• Website: miami-airport-taxi.com
• Parent Network: Twelve Transfers (twelvetransfers.com)
• Contact: bookings@miami-airport-taxi.com | +1-561-209-5466

Information We Collect

Booking Information

When you make a reservation, we collect:

• Full name of lead passenger and additional passengers
• Contact information (email address, phone number)
• Pickup and drop-off addresses
• Flight details (airline, flight number, arrival/departure times)
• Number of passengers and luggage count
• Special requests or accessibility needs
• Preferred language for communication

Payment Information

• Payment method details (processed securely by Stripe)
• Billing address for corporate invoicing
• Transaction records and booking amounts

We do not store your full credit card number on our servers. All payment data is handled by PCI-DSS compliant payment processors.

Communication Data

• Phone call recordings (for quality assurance and training)
• SMS and email correspondence
• Chat transcripts from our support system
• AI-assisted call summaries and booking modifications

Automatically Collected Data

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referral source and booking completion data

How We Use Your Information

We use the information collected to:

1. Fulfill Your Booking — Confirm reservations, dispatch drivers, send journey notifications, and coordinate pickups
2. Communicate With You — Send booking confirmations, driver details, pre-journey reminders, and respond to inquiries
3. Process Payments — Charge for services, issue refunds, and generate invoices
4. Improve Our Services — Analyze booking patterns, monitor service quality, and train our support team
5. Comply With Legal Requirements — Maintain records as required by Florida transportation regulations and tax authorities

Information Sharing

We share your personal information with:

Twelve Transfers Network

Your booking data is processed through the TwelveTransfers platform. This includes sharing necessary details with the platform to manage your reservation, dispatch services, and maintain booking records.

Transportation Partners

We share pickup details, passenger names, and contact information with assigned drivers to fulfill your journey.

Payment Processors

We use Stripe for secure payment processing. Stripe handles all card data according to PCI-DSS Level 1 standards. See Stripe’s Privacy Policy.

Service Providers

We may share data with third parties who assist with:

• Website hosting and analytics
• Customer support systems
• SMS and email delivery services

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

Data Retention

After retention periods expire, data is securely deleted or anonymized.

Your Rights

You have the right to:

• Access — Request a copy of personal data we hold about you
• Correction — Request correction of inaccurate information
• Deletion — Request deletion of your data (subject to legal retention requirements)
• Portability — Request your data in a machine-readable format
• Opt-Out — Unsubscribe from marketing communications at any time

To exercise these rights, contact us at bookings@miami-airport-taxi.com with your full name and booking reference.

Cookies and Tracking

Our website uses cookies and similar technologies. For details on what cookies we use and how to manage them, see our Cookie Policy.

Data Security

We implement industry-standard security measures including:

• TLS/SSL encryption for all data transmission
• Secure data centers with access controls
• Regular security assessments
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

International Transfers

Your data may be processed and stored in the United States. By using our services, you consent to the transfer of your information to the United States, where data protection laws may differ from your country of residence.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

For privacy-related questions or requests:

• Email: bookings@miami-airport-taxi.com
• Phone: +1-561-209-5466
• Mail: FG Twelve LLC, 1221 Brickell Avenue, Suite 900, Miami, FL 33131

For additional terms and policies, visit twelvetransfers.com/terms.